FAQ

🌼 When will my order be shipped?

I try my best to start on your order right away. At the moment, every item is made to order, and will take about 1-3 weeks to make and ship.

🌼 Can I return items and/or get a refund?

Because each item is carefully crafted for each individual, I don't accept returns.

🌼 Do you accept custom orders?

Yes, I love custom orders! With custom orders, you send a picture of inspiration, and I will do my best to recreate it to your liking! I also send pictures along the way!

🌼 What if my item breaks in the mail?

Oh no! If that happens, please send me an email with a picture and your order number. I will do my best to send you a new one of whatever you purchased right away!

🌼 How do I care for clay items?

Polymer clay is durable, but should still be taken care of. Do not bend or drop. Do not put in overly hot or cold place.

🌼 How do I know when my package will arrive?

Your package will have tracking on it! You will get an email from me when your package ships. Unfortunately, as soon as I drop it off at the post office, it's out of my hands. Please be patient and be on the lookout for your package!

🌼 Why are the 3D Printed items so pricey?

Each item is made to order with a special wood fiber filament. 3D printing takes time, effort, lots of supplies, and most of all love and care:) 

Have more questions? Don't worry! Email me here: 

audreysartistryshop@gmail.com